Executive Director, Finance Service Delivery OneSource Panama
Panamá, Panama
hace 2 días


The OneSource team will provide a one-stop-shop solution for the ELC businesses, supported by customer engagement insights, technology, and reporting.

In addition to delivering exceptional service to the ELC businesses each day, the OneSource team will also be responsible for continuously streamlining work in pursuit of growing its service offering in support of achieving ELC’s strategic and business objectives.

This role leads the development and delivery of targeted finance operations and services for North America (US, Canada) and LATAM Regions with the potential for certain services delivered globally.

Services include a) finance and accounting (order to cash, procure to pay, record to report) and b) FP&A support (standard reporting, variance analysis, budget estimate, data maintenance).

In conjunction with the Global Finance Services Leader, this role will define services, organizational structure and staffing requirements and management / governance processes (to include performance standards, processes, and controls).

as well as lead the plans to potentially broaden the scope of services provided by the Panama Finance center. This will be accomplished through a partnership with ELC FP&A and Finance Operations teams to provide value-added services.

This role will be responsible for managing day-to-day service delivery in accordance with the defined deliverables including KPI / SLA to ensure timely and accurate services

Foster partnership and integration of the finance service delivery team with the OneSource support team and the Panama site team.

This leader needs to embrace service mind set, continuous improvement across finance service delivery as well as integrate delivery opportunities, and a Make It Better approach

Identify Additional Scope / Migration

Work closely with relevant Finance leaders to define the scope, deliverables, key financial and operational metrics (SLAs and KPIs) and transition plans for migrating GBS Panama Financial Services

Develop service delivery models, including end-to-end process detail, for all financial administration and FPA processes.

Standardize / simplify / improve processes as needed

Develop organizations structures, roles and responsibilities and resourcing plans needed to operationalize service delivery models

Develop migration plans Shared Service with no service interruption

Collaborate with regional, brand and corporate finance teams to ensure quality deliverables and proper information flow and hand-offs

Day-to-Day Service Delivery

Finance and Accounting

Oversee teams responsible for delivering financial administration services, including order to cash, procure to pay and record to report operations

Manage ongoing relationship with TPP to ensure NA and LATAM SLA’s and cost targets are met. Escalate and resolve performance issues.

Ensure controls are properly designed and implemented (audit coordination, SOX compliance). Implement process and systems changes.

Collaborate to continuously improve service quality and efficiency

Manage the delivery of OTC services as defined by the service catalogues

Manage the delivery of PTP support as defined by the service catalogues

Manage the delivery of RTR support as defined by the service catalogues


  • Oversee teams responsible establishing budgeting tools as defined by the service catalogues including :
  • o Pre-populate budget / estimate data / templates

    o Consolidation and data quality management of annual and monthly budget / estimate submissions

    o Data mining for analysis, as required

    o Perform allocations for Function budget analysis

    o Assist in preparing analysis, commentary and presentation material for the monthly and quarterly financial review meetings

    Through consolidation of long-range plans, support strategic planning and target setting

    Manage FP&A support services to provide business leaders and financial partners with background and financial data to guide decision-

    making for a brand, channel or global function as defined by the service catalogues including :

    o Data mining for further detailed analysis

    o Provide standard reports

    o Ensure data quality of reports

    o Perform standard variance analysis

    o Consolidate reports and data

    o Prioritize, manage, update, and automate standard reports

    o Support master data enrichment activities to support analytics and reporting

    o Interface with Record to Report relating to judgmental accruals

    o Own Central dashboard reporting for automated reports

    o Own variance commentary tool

    General Finance Operations Management

    Ensure work is performed according to defined processes and within service level agreements internal to ELC

    Work within a highly matrixed global structure and partner with the Corporate FP&A leader, management team, brands, regions, and corporate, to provide value-

    added insight into the business and drive process improvements

    Drive the simplification / standardization / automation of accounting and reporting processes. Drive continuous improvement in quality and efficiency

    Act as a key member of the Panama GBS Leadership Team in achieving operational excellence within the Panama Shared Service Center

    Own performance reviews, development plans and employee relation issues of team members, providing on-going coaching and timely feedback


    Brings personalized experiences to enhance delivery

    Provides responsive and flexible services

    Creates an accountability and own it culture

    Innovative / Change agent. Experiments with new concepts and approaches; comes up with creative solutions to difficult problems.

    Data and SLA commitment driven

    Continuous improvement and service oriented mindset; consistently reviews processes and procedures to reduce delivery time, drive efficiency and effectiveness and improve client experience.

    Deep knowledge of business drivers for the cosmetics industry, ability to develop decision-tools and information needed by internal decision-makers

    Strong international experience

    Deep knowledge of general accounting requirements and regulations in the US, Canada, Mexico and Latin America required

    Demonstrated ability to work effectively in a highly matrixed, shared services environment

    Ability to drive change through others

    Strong project management skills will be needed in forming and executing a service delivery model for the region

    Ability to handle critical internal customer situations with appropriate level of urgency and escalation management. Provide hands-

    on trouble-shooting and root cause analysis with team members to drive issue resolution

    Customer service mindset and customer first approach. Demonstrate a process improvement mindset to harmonize processes and drive incremental and breakthrough efficiencies / effectiveness

    Proven track record leading and managing teams and fostering a culture of talent development, collaboration, and performance excellence

    Experience working in a multi-cultural environment with a diverse workforce and managing bi-lingual resources

    Highly collaborative team player with excellent interpersonal ability, relationship building skills and strong emotional intelligence

    Minimum Education level : BA in Accounting, Finance, or Business. Advanced degree preferred (MBA, Finance, Accounting)

    Required Language Proficiency : Fluency in English is required

    Fluency in Spanish preferred

  • Minimum Years of Experience : 10 years of experience in a finance shared services or finance operations role (accounting, reporting, financial planning and analysis);
  • demonstrated career progression with 5 years finance management experience

    Travel Time : 10%

    Travel : Yes, 10 % of the Time

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