The OneSource team will provide a one-stop-shop solution for the ELC businesses, supported by customer engagement insights, technology, and reporting.
In addition to delivering exceptional service to the ELC businesses each day, the OneSource team will also be responsible for continuously streamlining work in pursuit of growing its service offering in support of achieving ELC’s strategic and business objectives.
This role leads the development and delivery of targeted finance operations and services for North America (US, Canada) and LATAM Regions with the potential for certain services delivered globally.
Services include a) finance and accounting (order to cash, procure to pay, record to report) and b) FP&A support (standard reporting, variance analysis, budget estimate, data maintenance).
In conjunction with the Global Finance Services Leader, this role will define services, organizational structure and staffing requirements and management / governance processes (to include performance standards, processes, and controls).
as well as lead the plans to potentially broaden the scope of services provided by the Panama Finance center. This will be accomplished through a partnership with ELC FP&A and Finance Operations teams to provide value-added services.
This role will be responsible for managing day-to-day service delivery in accordance with the defined deliverables including KPI / SLA to ensure timely and accurate services
Foster partnership and integration of the finance service delivery team with the OneSource support team and the Panama site team.
This leader needs to embrace service mind set, continuous improvement across finance service delivery as well as integrate delivery opportunities, and a Make It Better approach
Identify Additional Scope / Migration
Work closely with relevant Finance leaders to define the scope, deliverables, key financial and operational metrics (SLAs and KPIs) and transition plans for migrating GBS Panama Financial Services
Develop service delivery models, including end-to-end process detail, for all financial administration and FPA processes.
Standardize / simplify / improve processes as needed
Develop organizations structures, roles and responsibilities and resourcing plans needed to operationalize service delivery models
Develop migration plans Shared Service with no service interruption
Collaborate with regional, brand and corporate finance teams to ensure quality deliverables and proper information flow and hand-offs
Day-to-Day Service Delivery
Finance and Accounting
Oversee teams responsible for delivering financial administration services, including order to cash, procure to pay and record to report operations
Manage ongoing relationship with TPP to ensure NA and LATAM SLA’s and cost targets are met. Escalate and resolve performance issues.
Ensure controls are properly designed and implemented (audit coordination, SOX compliance). Implement process and systems changes.
Collaborate to continuously improve service quality and efficiency
Manage the delivery of OTC services as defined by the service catalogues
Manage the delivery of PTP support as defined by the service catalogues
Manage the delivery of RTR support as defined by the service catalogues
o Pre-populate budget / estimate data / templates
o Consolidation and data quality management of annual and monthly budget / estimate submissions
o Data mining for analysis, as required
o Perform allocations for Function budget analysis
o Assist in preparing analysis, commentary and presentation material for the monthly and quarterly financial review meetings
Through consolidation of long-range plans, support strategic planning and target setting
Manage FP&A support services to provide business leaders and financial partners with background and financial data to guide decision-
making for a brand, channel or global function as defined by the service catalogues including :
o Data mining for further detailed analysis
o Provide standard reports
o Ensure data quality of reports
o Perform standard variance analysis
o Consolidate reports and data
o Prioritize, manage, update, and automate standard reports
o Support master data enrichment activities to support analytics and reporting
o Interface with Record to Report relating to judgmental accruals
o Own Central dashboard reporting for automated reports
o Own variance commentary tool
General Finance Operations Management
Ensure work is performed according to defined processes and within service level agreements internal to ELC
Work within a highly matrixed global structure and partner with the Corporate FP&A leader, management team, brands, regions, and corporate, to provide value-
added insight into the business and drive process improvements
Drive the simplification / standardization / automation of accounting and reporting processes. Drive continuous improvement in quality and efficiency
Act as a key member of the Panama GBS Leadership Team in achieving operational excellence within the Panama Shared Service Center
Own performance reviews, development plans and employee relation issues of team members, providing on-going coaching and timely feedback
Brings personalized experiences to enhance delivery
Provides responsive and flexible services
Creates an accountability and own it culture
Innovative / Change agent. Experiments with new concepts and approaches; comes up with creative solutions to difficult problems.
Data and SLA commitment driven
Continuous improvement and service oriented mindset; consistently reviews processes and procedures to reduce delivery time, drive efficiency and effectiveness and improve client experience.
Deep knowledge of business drivers for the cosmetics industry, ability to develop decision-tools and information needed by internal decision-makers
Strong international experience
Deep knowledge of general accounting requirements and regulations in the US, Canada, Mexico and Latin America required
Demonstrated ability to work effectively in a highly matrixed, shared services environment
Ability to drive change through others
Strong project management skills will be needed in forming and executing a service delivery model for the region
Ability to handle critical internal customer situations with appropriate level of urgency and escalation management. Provide hands-
on trouble-shooting and root cause analysis with team members to drive issue resolution
Customer service mindset and customer first approach. Demonstrate a process improvement mindset to harmonize processes and drive incremental and breakthrough efficiencies / effectiveness
Proven track record leading and managing teams and fostering a culture of talent development, collaboration, and performance excellence
Experience working in a multi-cultural environment with a diverse workforce and managing bi-lingual resources
Highly collaborative team player with excellent interpersonal ability, relationship building skills and strong emotional intelligence
Minimum Education level : BA in Accounting, Finance, or Business. Advanced degree preferred (MBA, Finance, Accounting)
Required Language Proficiency : Fluency in English is required
Fluency in Spanish preferred
demonstrated career progression with 5 years finance management experience
Travel Time : 10%
Travel : Yes, 10 % of the Time