The Support Engineer will join our team to provide on-site support to one of our main customers in the region. He or she will be the main contact person and escalation point for the customer and will work in coordination with the company’s support team.
Respond to the customer’s needs in due time and manner, respecting the standards established in the SLA.
Diagnosis and provide solutions in order to solve errors related to the company’s products or external platforms.
Look for solutions to complex problems, with constant challenges.
Knowledge and background requirements :
Knowledge of SQL language
Troubleshooting for Oracle Database
LAN management-preferably with Cisco CCNA certification or higher
Handling and configuration of server hardware
Shell scripting / low-level system programming+Linux / Unix server management and configuration
Handling and configuring network devices (cable modems, ADSL, CMTS, E-MTAs, routers)