ACCOUNTABILITIES Inside sales role, which primarily takes calls on an inbound phone queue and sells direct to the consumer, Also works on chat environment and is responsible for outbound calls.
Responds to customer inquiries. May direct customers to website or other company resources for information. Works effectively in a team environment.
RESPONSIBILITIES Transactional focus Typically assigned to a higher volume sales queue or specific segment Regular coaching / mentoring required Frequent contact with leader Increases product knowledge Increases usage of different mediums (chat, social, media, co-
sharing of desktop, etc.) Increases ownership / relationship of customer Close product related deals