Damco is at the forefront of developing innovative supply chain solutions. We fuse our global network and depth of expertise with pioneering digital innovations to enable our customers to stay ahead.
Our vision is to connect and simplify supply chains across the globe.
We are experts in the field of complex, rapidly changing markets such as fashion, retail, chemical, FMCG and technology.
With a presence in over 100 countries, where we employ more than 11,000 people worldwide, we combine global reach with depth of local understanding.
The Regional Program Manager has the Operational ownership of the regional service delivery towards the customer, also is accountable for the operational relationship with our customers and owns the execution in the regional operational teams serving these customers, provides oversight of the operational performance and guidance on improvements.
A Regional Program Manager becomes an Operational Excellence’ ambassador and encourage operational staff to apply best practice.
Great place to work
Damco is a dynamic, fast paced work environment that encourages entrepreneurial spirit and can do attitude. Here, if you perform, sky is the limit!
Professional development and growth
We pride ourselves in having energized people, the best in the industry! At Damco, you will be a part of an organization where you are empowered to embrace different challenges to support your career aspirations.
We support your development through development programs, mentorship and training.
Our global network provides you visibility and access to professionals all around the world where you can learn all that we have to offer and explore your skills.
Excellent Compensation Packages
Service delivery and customer satisfaction
Maintain and improve customer satisfaction levels
Maintain and improve internal measurement and visibility of operational performance.
Ensure internal KPIs are aligned with customer agreed KPIs
Be the Account point-of-contact’ and go-to’ person for operational escalations
Support the development of Global and Regional standards and IOPs
Ensure all SOP / IOP(s) are adhered to and shortfalls are corrected on priority
Host and engage in regular customer service calls with overseas branches
Support the commercial teams with enquiries and expertise into these areas
Implement and verify implementation of cost reduction projects in the Damco delivery and support cost reduction projects in the customer supply chain
Productivity and Profitability
Support establishing a productivity baseline for the account
Support establishing a profitability baseline for the account on CM2 level
Review operational processes and validate possibilities of productivity improvement against service delivery level and drive improvements accordingly
Ensure the account perspective is communicated to the operational community
Establish procedures that will minimize Damco exposure to risk associated with compliance, trade controls and HSSE
Report periodic performance
Make expertise and knowledge available to Damco Operations and drive Operational Excellence through day-to-day execution and participation in inspirational workshops regionally and locally
Represent the account during additional business implementations along with the implementation team leading the implementation
Set up a plan for on-boarding, training and development of the operations team
Ensure to maintain a Program Management and OPS team leader pipeline & have a succession plan in place
Be involved in objective setting & performance management of the operational team
Ensure to manage team also by providing recognition & feedback pro-actively
We are looking for
Bachelor Science degree preferably in Business / Logistics / Engineering
3+ years relevant experience with a proven track record in operational management (preferably Damco)
Understanding and passion for driving Operational Excellence in the business
Ability to work in a matrix organization and influence decision makers
Proven and sustained track record of delivery, with focus on driving results through others
Experience of working with wide variety of complex operational and commercial challenges
Exposure and understanding of Business Improvement / Lean tools
Excellent communication and influence skills
Ability to interface with local and regional management teams
Being a team member supporting the global / regional / country teams proactively
Ability to build strong effective networks
Knowledge of risk management with the ability to identify activities