Drives Service Coordinator / Customer Support (Focus on Logistics)
Panama City, Panama, Bocas del Toro, Panama
hace 39 días

Tasks : 1. Single point for customer

1. Single point for customer

Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication.

2. Coordination

Coordinates, plans, schedules and oversees all Service jobs with necessary resources, spare parts and logistics for site.

3. Contract management

Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed.

Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes.

4. Service order process

Manages the Service order process in a timely manner from quotation to invoicing and cash collection.

5. Reporting and documentation

Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.

6. One ABB

Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity.

Ensures the transfer of Service findings to the product / system Local Business Units for improvement of their offerings.

Requirements :

  • Up to 2-3 year of experience
  • English proficiency
  • Excellent written and verbal communication skills;
  • Customer service orientation;
  • Bachelor s degree in Engineer or Administration
  • Strong analytical, problem solving and negotiation ability;
  • Location : Panama City, Panama, Bocas del Toro, Panama Contract type : Regular / Permanent Business unit : Business Unit Drives and Controls Date posted : 2018-

    01-12 Job function : Service and Maintenance Publication ID : PA63942418 E1

    ABB (ABBN : SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally.

    Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions.

    ABB operates in more than 100 countries with about 136,000 employees

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