The Maersk Group
hace 14 días

Are you a driven customer services professional? Do you put your clients first, whilst adequately balancing their needs and the business drivers of your team and your organization?

Then we would like to get in touch with you. We are looking enthusiastic individual with solid experience in Customer Service to join our team in Panama.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen.

At Sealand we go the extra mile. We are absolutely committed to our customers, that’s what drives us to build connections that unleash the potential of the Americas.

We believe that every box matters and we like to business the way they do business passionately and personally. If you are an empowered individual passionate about customer service, come and work with us. Vamos Juntos!

We offer

As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-

focused and award winning talent development initiatives. We have a competitive compensation and benefits package for full-

time employees. Our parental leave policy is recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our talent through ongoing personal and professional development initiatives.

Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

Key responsibilities

  • You will be in charge of handling customer inquiries / requests by telephone and email from 5 different countries (Panamá, Colombia, Costa Rica, Dominican Republic and Venezuela)
  • Provide product and service information to customers.
  • Follow up customer inquiries when necessary.
  • Identify, research, analyze and resolve customer complaints.
  • Identify opportunities to improve customer experience and processes.
  • Act and communicate proactively and keep customers informed of any issues or changes in the booking.
  • Work independently and assist the team in realizing goals and standards share knowledge and best practices.
  • KPI’s adherence
  • We are looking for

    Bachelor’s degree in Business Administration, International Business or any related field (completed or finishing)

  • 1+ years’ working directly with the customer experience in related industries
  • Advance English level (Above 70% of fluency)
  • Proactive problem solver with proven experience working independently to identify solutions and develop preventative measures
  • MS Excel and PowerPoint proficiency
  • Excellent organization and problem solving skills
  • Conflict resolution and negotiation skills
  • Ability to multi-task and sense of urgency
  • Ability to work under pressure and manage a high volume of customers.
  • Attention to details, thoroughness in accomplishing a task through concern for all the areas involved
  • Personable, energetic and excellent communication skills.
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