Service Desk Specialist - Moon Township, PA- * 5 positions available
Fidelity National Financial
PA
hace 1 día

Position Summary

The Service Desk Specialist provides tier one technical support of business critical services for internal and external customers while providing excellent customer service.

Duties

  • Field and troubleshoot incidents and requests via phone and email in ServiceNow ITSM platform leveraging internal knowledge base and resources through resolution
  • Proactively collect and validate detailed information to effectively articulate incident factors to appropriate escalation resources when required
  • Maintain a working knowledge of FNF services and entities to provide customized support as required
  • Seek opportunities for continuous improvement with an emphasis on delivering and optimizing support of services
  • Requirements

  • Excellent communication skills
  • Strong troubleshooting and analytical skills
  • Ability to communicate complex issues in an articulate fashion
  • Detail oriented and highly motivated
  • Productive in a fast paced call center environment
  • Ability to multitask while maintaining work load and participating in projects as needed
  • Self-starter that enjoys collaborating and working in teams
  • Education

    Bachelor’s degree in Computer Science or Information Technology desirable

    Experience

    1+ years of experience in an IT Support role or equivalent education

    Additional Skills

  • ITIL certified desirable
  • Fidelity National Financial, Inc. is an Equal Opportunity Employer. All new hires must be able to successfully pass a criminal records check.

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