Order Management Automation Specialist
Dell
Panama City, Panama
hace 25 días

Order Management Automation Specialist

Responsible for the end-to-end order management of the order experience for products, services, and solutions received via sales staff and customers.

Experience and ability to identify data patterns and errors in Order management / MIS tools.

Interfaces with and supports both internal and / or external customers. Researches customer problems and delivers solutions.

May facilitate an order audit and quality control process. Liaises with cross-functional teams to drive velocity, backlog management, and frictionless rate.

May drive order management efficiencies or sales operations process improvements through various projects.

Principal Responsibilities :

Oversees the Order Management workflow to ensure highest quality and productivity, while helping drive Customer Experience improvements

Works on complex order management projects, rollouts, online business, and services.

Involved in support-type functions, stats, documentation of policy and procedures, reporting and research, and occasional order entry

Trains individuals within the group on systems and policies and procedures

Drives team goals through the coordination of work

Assists the team in resolving the more complex issues

May be involved in, workflow distribution and quota assignments

Skills :

  • Understanding of basic order processes, systems configurations and documentation
  • Demonstrated problem solving ability
  • Financial and analytical experience
  • Experience working with sales and external customers or in support of many different business units and geographies preferred
  • Ability to work collaboratively and drive initiatives in a cross-functional environment
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues;
  • ability to think quickly

  • Mastery in XXX language and moderate to high proficiency in English.
  • Ability to prioritize workload
  • Ability to understand broader business and financial issues
  • Education and Experience :

    Typically requires 2+ years of related experience High school diploma or equivalent required. Associates degree, technical college or some college course work preferred

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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