Tipo de duraciónFull Time
Required languagesNative English
Experience Level2-3 Years Experience
Excellent Customer Service Skills
Advanced verbal and written communication skills
Significant knowledge of SaaS products, APIs, SQL
Advanced Expert knowledge of Microsoft Office Suite programs
Experienced organization and problem solving skills
2-4 years experience in a customer service or related fields
Strong organization and telephone etiquette skills
Works effectively and efficiently under time constraints and high stress / pressure environments
Work-From-Home Requirements :
A dedicated internet connection of at least 3 Mbps
Experience using web-based technology such as softphones, Skype, Salesforce, Google Calendars and Documents
A QUIET environment from which you can make phone calls uninterrupted and free of background noise
Skills and Responsibilities
Responds to customer technical problems / issues related to company software via email and phone.
Uses troubleshooting techniques and tools to identify issues or problems with the software and follows through to ensure resolution.
Advises / educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Remains knowledgeable of company’s product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to company standards.
Monitors and tracks issues to ensure accurate resolution.
Involved in revenue generation activities with current customers.
Short Job Description :
We're looking for an experienced customer support engineer with diverse knowledge of SaaS - Software management, implementation of an account, email and hotline end-user support.
Responsible for providing telephone, email and remote diagnostic technical support. Answers questions about integration, operation, configuration, customization and usage of Company products.
Please send your resume in English. Native English or equivalent is required for this position.