UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families.
Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects.
UNICEF believes all children have a right to survive, thrive and fulfill their potential to the benefit of a better world.
For every child, Hope
The income from Private Sector Fundraising in the region is growing fast. In addition to this, offices in the region have identified significant potential for growth up to 2021.
Unlocking the potential of the telemarketing channel is key to realizing growth of Individuals fundraising.
In addition, in 2017 and 2018, markets have and will receive increased investment in telemarketing channels. There is a need to ensure the success of these investment programmes through filling resource gaps and ensuring best practices.
As telemarketing grows as a channel in the region, the number of touchpoints with potential donors grows. We need to be able to monitor these touchpoints and ensure the quality of each telemarketing call.
How can you make a difference?
This role will be the focal point for the development of UNICEF's Telemarketing (TM) Individual Giving donor recruitment and retention programs in the region (9 Country Offices in LAC region and two National Committees in North America), and thereby drive the growth of Individual Giving income.
The purpose of the role is to provide technical fundraising expertise, and guidance on managing TM recruited donors in order to enhance their experience with UNICEF, and maximize their donations through efficient fundraising processes.
The Specialist must contribute expertise and add value to the many Telemarketing campaigns from donor acquisition through cold outbound telemarketing, conversion of warm leads to pledge donors, Pathways to Pledge and inbound calls as a response mechanism to offline media like direct response TV or Direct Mail.
Lastly, the incumbent will provide advice for donor management, value maximization, quality control, donor saving and reactivation.
The Telemarketing Fundraising Specialist for LACRO / North America will work closely with the Global Fundraising Specialist for Telemarketing in Geneva and fundraising teams in the region to develop their fundraising activity in this area.
The role of the incumbent will be twofold 1) to fill resource gaps where necessary in offices 2) to impart best in class learnings in relation to the telemarketing channel.
Under the guidance of the Global Fundraising Specialist for Telemarketing in Geneva, the incumbent will perform the following duties :
house fundraising teams on best in class implementation strategies.
hoc queries, sharing best in class examples of telemarketing implementation.
Full evaluation of same to be carried out.
The Incumbent will work under the supervision of the Regional Individual Giving Specialist in Panama and in alignment with the Global Fundraising Specialist (TM) in Geneva.
The hired incumbent will be based at UNICEF's Regional Support Centre in Panama with frequent travel across the region as outlined above.
Travel costs will be covered by UNICEF as per travel guidance and some remote working will be possible in line with UNICEF's flexible working policy.
To qualify as an advocate for every child you will have
Quality control and risk management.
Language Requirements :
UNICEF Core Values :
UNICEF Core Competencies :
Person Profile :
UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all backgrounds to apply.
Opening Date Tue Jul 03 2018 07 : 00 : 00 GMT-0400 (EDT) SA Pacific Standard Time
Closing Date Mon Jul 16 2018 00 : 55 : 00 GMT-0400 (EDT)